Felling Hell in this paradise country

I have never been so desperate, so mad and so helpless, and it is just about a telephone company's new service....

I changed telephone service on 10/01, they said new service will take effect on 15 days. On 10/19, the old carrier terminated our lines at night. On 10/20 all our lines are shut down. No telephone service. Obviously, there was no proper follow up of the sales person to prepare for the transition. Desperately called for service, the sales person told us to contact their concerned departments. The next day their technician came and hook up at end of day. The following day, only one line working. Other 7 lines were ended up in fax tone. Customers cannot reach us in by phone when the first one is occupied. Called for service again, their 2nd technician visited, detecting that the sales order was written wrong by putting all the hunt lines in the fax line. Then I need days of trial to reach a order desk to rewrite it, promising it be fixed by Friday night. Monday the phone is still down. Call again, they said they can't guarantee any earlier promise. Schedule is by Wednesday, 10/28.

Making calls to the sales person, I got consistently a voice mail. Sometimes his colleague replied, saying he is busy in meeting, and refer me a repair number. I call that number, after couple forwarding to other departments, it ends up a message that I have to hang up and call again. I try to find a supervisor to complain. It is a luxurious idea because you can't find a really responsible worker to handle your problem for so many days, how can you get a supervisor?

If a big telephone company allows such poor thing to happen in their system, it can be everywhere in this country, and this will a tragedy from poor efficiency and ignorance of customers' feeling. If this situation prolongs in the U.S.A. I can judge that over 5-10 years this country will be falling rapidly to the third world country.

With such efficiency in this decent high tech industry, how can I trust the Public Health Insurance System to succeed? How can I expect so many government supported programs to work for the country? I am very pessimistic about this country, because I have already been put in hell in this particular case.